Help

Orbit Suite Help: How can we help?

Orbit Suite support is handled directly by the team, not an outsourced help desk. WhatsApp us at +60 14-306 6427 or email support@orbitsuite.io. For setup and how-tos, each app has step-by-step guides, current downloads and a refund policy, linked below for Orbit Finance, Orbit HR and Orbit Marketing.

WhatsApp usEmail support

Contact

How do I contact support?

Every app

Where are each app's guides and downloads?

AppGuidesDownloadsPolicies
Orbit FinanceGuidesDownloadsRefund · Terms
Orbit HRGuidesDownloadsRefund · Terms
Orbit MarketingGuidesDownloadsRefund · Terms

Common fixes

Common fixes, quick answers.

I lost my licence key. What do I do?

WhatsApp +60 14-306 6427 or email support@orbitsuite.io from the email you bought with. Your key is tied to that email, so we can send it again.

How many devices can one licence use?

One licence covers 1 user on up to 2 devices you own. Moving to a new device or need another one? Email support@orbitsuite.io.

Windows or macOS is blocking the install. Is it safe?

Yes. On Windows, if SmartScreen appears, choose More info, then Run anyway. On macOS, open the .dmg, drag the app to Applications, then open it normally.

Can I get a refund?

Yes, within 14 days of payment if the key has not been activated, or if a technical fault stops you using the app and we cannot fix it. Email support@orbitsuite.io with your purchase email, order reference and the reason.

What happens when my free trial ends?

The free trial runs 3 months. After that, buy the RM249 one-time licence on the app's Buy page and paste the key from your email. Your data stays on your device.

Can I transfer my licence to a new owner?

Licences cannot be sold or shared, but if your business changes owner, email support@orbitsuite.io and we will help where we reasonably can.