Refund, handled
- A customer asks for a refund
- The ticket shows their invoice from Orbit Finance
- You approve the refund
- The credit note posts and the ticket closes
Orbit Customer Support: Every customer, answered.
Tickets & help desk.
In development. The waitlist gets early access and an early-bird price.
What is Orbit Customer Support?
On the way.
Orbit Customer Support will give a small team one shared inbox and ticket queue for customer questions from email, WhatsApp and your website. Each ticket carries the customer's orders from Orbit Finance, so answers are fast and right. It runs on your own computer with a one-time license, sized for a small team rather than an enterprise help desk.
Why it exists
Who replied to that customer?
Questions arrive in three inboxes and two phones. Two people answer the same one, nobody answers the next. Orbit Customer Support gives each question an owner and a status, so every customer hears back.
What it will do
Built around the work.
01
One shared inbox
Email, WhatsApp and web form questions in one queue.
02
Owners and status
Assign a ticket, see it move from open to solved, never double-reply.
03
Canned replies
Answer the common questions in seconds, in English or Bahasa Malaysia.
04
The customer's history
Their orders, invoices and past tickets beside the conversation.
05
Tags and reports
See what customers ask most and how fast you answer.
06
An AI first draft
A suggested reply from your own help articles, which you approve before it sends.
Works with the rest of Orbit
One step, every app.
From question to sale
- A prospect asks about pricing
- The ticket becomes a lead in Orbit CRM
- Sales follows up
- The won deal is invoiced in Finance
Your business data stays on your own computer.
Who is Orbit Customer Support for?
- Online sellers answering order questions
- Service businesses with a small support desk
- Software and subscription businesses
How is it built for Malaysia?
- WhatsApp-first
- Replies in English and Bahasa Malaysia
- PDPA-aware: conversations stay on your machine
- Ringgit refunds and credit notes through Finance
Get early access
Want Orbit Customer Support? Say so.
The waitlist decides what we build next. Join and you get early access to Orbit Customer Support and an early-bird price for being first.
Common questions
Orbit Customer Support, answered.
Will it connect to WhatsApp?
That is the plan, alongside email and your website form.
Is it like Zendesk or Freshdesk?
The same core idea, sized for a small team, local-first and paid once.
Is there a per-agent fee?
No. Orbit apps use a one-time license.
When will it launch?
It is in development. Join the waitlist for early access.
Live today
In the meantime.
Orbit Finance
Local-first bookkeeping for Malaysian SMEs. e-Invoice / MyInvois ready, one-time license, no subscription.
RM249, once
- MyInvois-ready invoicing
- Multi-currency support
- Live financial statements
- Free 3-month trial
Orbit HR
Payroll, staff records & leave for small Malaysian teams. Local-first, one-time price, no subscription.
RM249, once
- KWSP, PERKESO, SIP, PCB and HRD Corp levy
- Staff records and documents
- Leave tracking
- Free 3-month trial
Orbit Marketing
Posts, sale pages and email, on autopilot.
RM249, once
- Social autopilot and content studio
- Sale pages that capture leads
- Email campaigns and sequences
- Free 30-day trial
In development
