1. The 14-day refund window
We refund a licence within 14 days of payment if either:
- the key has not been activated on any computer; or
- a genuine fault in the software stops you using it and our support cannot resolve it after a reasonable attempt.
A refunded key is cancelled and stops unlocking the paid modules.
2. When we may decline
- After 14 days, where the software works as described
- Where the problem is caused by your own hardware or setup and a workaround exists
- For a feature that was never advertised as included
- Where there is evidence of abuse, such as sharing or reselling keys
Try the 30-day trial first: it is the full app, so you can check it fits your shop and your printer before you pay.
3. How to ask for a refund
Email support@builtbypali.com with the email address used at purchase, your order reference and a short reason. We aim to reply within a few business days, and approved refunds go back to the original payment method.
4. Your statutory rights
This policy adds to, and does not limit, your rights under Malaysian consumer law.