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Orbit POS

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How to charge customers by the hour

Updated · Orbit POS

How do you charge customers by the hour?

Businesses that sell time charge in one of three ways: per minute, per hour, or in fixed blocks such as 30 minutes, usually with a minimum charge. Fair setups freeze the rate when the session starts, do not charge pauses, give a short grace period before overtime, and print the start time, end time and duration on the receipt.

Which ways can you charge for time?

MethodHow it billsSuits
Per minuteExact minutes at a per-minute rateSnooker and pool, where every minute counts
Per hourWhole or part hours at an hourly rateKaraoke and function rooms
BlocksFixed blocks, rounded up to the next blockGaming cafes, courts, lanes
Per headAny of the above, times the number of peopleBowling, playlands
Fixed slot or passA price for a slot or a pass, not meteredPackages and day passes

What does the same session cost under each method?

Take a table at RM 12.00 an hour, played for 1 hour 47 minutes.

MethodWorkingCharge
Per minute107 minutes x RM 0.20RM 21.40
30-minute blocks4 blocks x RM 6.00RM 24.00
Whole hours2 hours x RM 12.00RM 24.00

Per-minute billing is the most precise; blocks are simpler to explain at the counter. Whichever you pick, show the working on the receipt.

What rules prevent arguments at the counter?

  • Freeze the rate at the start, so a price change at 9pm does not reprice a session sold at 7pm.
  • Do not charge for a pause, such as a group stopping for dinner.
  • Set a short grace period before overtime, and say so on the wall.
  • Choose between auto-extending in whole blocks or a visible overtime surcharge line.
  • Warn staff before time runs out, so they can ask rather than argue.
  • Hold deposits as money you owe until the item or booking is settled.

How does Orbit POS charge for time?

Orbit POS Venue puts a clock on any resource: tables, lanes, rooms, stations, courts. It bills per minute, per hour, in blocks, per head, as a fixed slot or as a pass, with rounding and minimum charges you choose. The rate and the overtime rules are frozen when a session starts, pauses are free, resources turn amber before time is up, Malaysian public holiday rates apply by themselves, and the receipt prints the start, end and duration.

Common questions

Is per-minute or block billing better?

Per minute is the most precise and feels fairest to customers; blocks are simpler to explain and to price. Many venues use blocks with a short grace period.

Should the price change if rates change mid-session?

No. Freeze the rate at the start of the session, so customers pay the price they were sold.

How should a deposit be recorded?

As money you hold, not as a sale. Only the part you keep, if any, becomes revenue when the item is returned or the booking settles.

Can drinks go on the same bill as the time?

In Orbit POS, yes: the resource's bill holds the time and everything else sold to it.

A till that does the sums for you.

Orbit POS works out SST, variances and time for you, offline.