Which terms are about the counter?
Point of sale (POS)
A point of sale is the system a shop uses to record what a customer buys, take payment for it, and print a receipt.
Tender
A tender is a way of paying, such as cash, card, e-wallet or DuitNow, and one sale can be paid with several tenders.
Void
A void cancels a line or a whole sale on the till, and a good system records who voided it and why.
Held bill
A held bill is a sale put aside unpaid so the cashier can serve the next customer and return to it later.
Rounding
Rounding in Malaysia adjusts a cash total to the nearest 5 sen, because one sen coins are no longer used in daily trade.
Which terms are about the shift?
Float
A float is the fixed amount of small notes and coins placed in the drawer at the start of a shift for giving change.
Variance
A variance is the difference between the cash counted in the drawer at close and the cash the till says should be there.
End-of-day report
An end-of-day report summarises a day's or a shift's takings by tender, refunds, voids and the counted cash variance at close.
Which terms are about tables and the kitchen?
Tab or bill
A tab is an open bill attached to a table or customer, collecting orders until it is paid and closed at checkout.
Split bill
A split bill divides one table's bill into separate bills, evenly or by item, so each person can pay their own share.
Kitchen ticket
A kitchen ticket is a printed or on-screen order for the kitchen showing items, quantities and notes, without prices, for each send.
Kitchen display
A kitchen display is a screen in the kitchen that shows incoming orders in place of printed tickets, cleared as dishes are ready.
Which terms are about tax, stock and money held?
SST
SST is Malaysia's Sales and Service Tax, collected by the Royal Malaysian Customs Department, with F&B service tax charged at 6% when registered.
Tax code
A tax code is the label on a product that tells the till which tax applies to it and at what rate on every sale.
Stock take
A stock take is a physical count of what is on the shelves, compared with the system's figures, before any difference is applied.
Deposit
A deposit is money a shop holds for a customer against a rental or booking, owed back until it is returned or forfeited.